Privacy Policy

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Consent & Privacy Overview

This Privacy Policy applies to Mardi Brisbane and The Natural Healer and use of any and all data collected in relation to (1) the use of its website, (2) email correspondence, and (3) the use of services provided by The Natural Healer

When you register as a client of The Natural Healer you provide consent for us to utilize your personal information so we can provide you with the best possible healthcare.   The Natural Healer will seek additional consent from you if we need to use your information for anything else.


Naturopaths & Herbalists Association of Australia (NHAA) Members Privacy Policy 

As a fully accredited member of the NHAA I support good privacy practice and fully comply with the privacy legislation in regards to all information received from my patients/clients (hereinafter referred to as “clients”). 

I also operate under the industry standard and NHAA Code of Ethics (details can be found here:

1. Collection of personal information In collecting personal information about clients I will ensure that they have contact details for me and my practice; that they can gain access to the information collected about them; that I will only collect information about them which assists me in performing my functions as a practitioner of western herbal medicine and/or naturopathy; and that I will inform them of any information I collect from a source other than them personally, in compliance with the privacy legislation. 

2. Use of personal information I will only use their personal information for the purpose or purposes for which it was collected or as otherwise permitted by law. The main reason for the collection of client personal information by me is to establish an accurate, clear and comprehensive record of each consultation including, but not limited to name, address, contact details and occupation of the client; date of consultation; presenting complaint including duration; past and family history; relevant lifestyle history, details of previous treatments and current medications; known allergic reactions; and findings from pathology tests or other investigations. I will only disclose personal information for the purpose or purposes of consultation with another health practitioner for the benefit of improved care to clients or as otherwise permitted by law. 

3. Quality and security of data I will take all reasonable steps to make sure that the personal information I collect is accurate, complete and up-to-date. I will take all reasonable steps to ensure that the storage, use and any transfer of client personal information is done in such a way as to best protect their privacy. I will take all reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed under National Privacy Principle 2. 

4. Openness This policy is available to all my clients. On request I can provide further general detail on what sort of personal information I hold, for what purpose, and how I collect, hold and use that information. 

5. Access and correction Any client is entitled at all times to request access to their own information and correct any personal information I hold about them. If access to their information is denied under specified circumstances set out in the privacy legislation, I will provide them with adequate reasons for the denial of access. 

6. Identifiers I will not adopt as my own identifier any identifier that has been assigned to a client by a government agency except where required by law. 

7. Anonymity Wherever it is lawful, practicable and relevant I will ensure my clients have the right to be dealt with anonymously. 

8. Transborder data flows I will not transfer personal information about clients outside Australia for any purpose without the express permission of my client. 

Additional Information:

The Natural Healer will not share personal information with any third party without your consent, other than deemed necessary, as described in this policy or as required by law.

The Natural Healer will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

The Natural Healer newsletters

Mardi Brisbane, The Natural Healer provides a service to past and current clients with regular news updates on health-related news, topics of interest and offers available at The Natural Healer. The newsletter will be supplied to all clients who have indicated their interest and have provided a valid e-mail address, either via our website form or via a client consultation form during an initial consultation.  At any time, and for any reason deemed appropriate by The Natural Healer, we may remove existing newsletter subscribers from the subscription list.

The personal data collected during registration for the newsletter will only be used to send our newsletter.  There will be no transfer of personal data collected to third parties. The subscription to our newsletter may be terminated by the client at any time.

Updates to Privacy Policy

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Clients are encouraged to check our website and/or Privacy Policy documents to keep up to date with any amendments.

What personal data we collect and why we collect it


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Details

Email mardi @

Updated 14th October 2020